Reviews

FINALLY Customer Service that actually makes my life easier! I have been a customer here for the past couple of years at the Verizon store in Kings Park. They have been fantastic every time! Professional, beyond pleasant and friendly. They definitely know their stuff and have extensive knowledge and ability to address all needs from purchasing a new phone to paying bills in person to finding new promotions to improve plans, and helping with damaged phones.We’ve usually worked with Ron and have been so happy with his service and the follow-up call to make sure things are still going well. Today I had the pleasure of working with Kevin for the first time. He was extremely professional and helpful, and very friendly. His extensive knowledge of the products and plans and promotions put me at ease as he was able to rectify my situation with my damaged phone. I can’t express just how relieved and happy I am that he took care of everything easily, in a fast time-frame, and in a completely friendly and courteous way.I would highly recommend this store to anyone looking for a phone, a service (btw, Verizon is awesome and works great in this neighborhood and beyond) or even phone cases and other gear. Great selections on devices, etc. and best of all, people who are happy to work with you and actually seem to enjoy their job!Everything just works like a charm whenever I go here! Very happy customer! Read Less

German is and was patient, Very Professional and friendly. Easy to communicate with. Also spoke with the manager Kevin who was also very professional and patient and informative. My wife, daughter and I spent much time with German and Kevin. With every question we ask they patiently Explained everything we needed to enjoy our new phones. Thanks to both!!!! Kevin helped me again today by now I’m used to Kevin And Germans’ very attentive and friendly advice and attention to my needs. Thanks for today Kevin. Read Less

Hi! I had a seamless, pleasurable, knowledgeable based visit at the Verizon Store in Riverhead. I decided to upgrade to the iPhone 15 pro max and because I’m in my senior years and not that confident regarding the newest technology, I did not trust myself to transfer my data from my old 14 Pro Max phone to the 15. Kevin was my technician couldn’t not have been more polite, intelligent and compassionate regarding my situation. He patiently while somehow answering other people’s questions as they walked in the door, transferred all the data, showed me how to delete and prepare my old phone for the trade in. Not only that but we ended up buying a new screen cover, made out of liquid gas to my husband, along with a charger and cube but we returned the next day because I thought I might have done something incorrectly. I jumped to this conclusion because I couldn’t make or receive calls. It was a 2 second fix involving being graciously welcomed back and a unique sense of empathy for my worry and concerns. Kevin is an extremely talented technological genius! Despite having that degree of cognitive ability, he is patient & courteous. Finally, I plan on returning to the Riverhead location in a heartbeat 💓. Read Less

I had an exceptional experience at the Verizon store in West Caldwell, NJ, and I can't recommend it enough! This is hands down the best Verizon store I've ever visited. The outstanding customer service and expertise of the staff are truly unparalleled.First and foremost, I want to express my immense gratitude to Associate Jihan. She played a pivotal role in helping me make the switch from T-Mobile to Verizon, and I can confidently say that it was one of the best decisions I've ever made. Her knowledge about Verizon's plans, devices, and services was remarkable. She patiently walked me through the entire process, answered all of my questions, and ensured that I had a seamless transition. Jihan's professionalism and dedication to providing the best customer service were truly commendable.But it's not just Jihan; the entire staff at this Verizon store is exceptional. They are courteous, patient, and eager to assist customers. I've rarely encountered a team that is so attentive to the needs and concerns of customers. Whether you're a new Verizon customer like me or have been with them for a while, you'll undoubtedly feel valued and appreciated here.The store's ambiance is inviting, and it's well-organized, making it easy to browse and compare the latest devices and accessories. The selection of smartphones, tablets, and other gadgets is extensive, and the staff is more than willing to help you find the perfect device to suit your needs.Additionally, the store is well-stocked with a wide variety of accessories, ensuring that you can protect and personalize your new devices to your heart's content.I can't thank the team at this Verizon store in West Caldwell enough for their excellent service. They've not only won me over as a loyal customer but have also made me an advocate for their fantastic service. If you're in the market for a new wireless provider or need assistance with your existing Verizon account, don't hesitate to visit this store. They'll provide you with the best service and leave you as satisfied as I am. Thank you, Verizon, for being the absolute best! Read Less

**Excellent Customer Service at Verizon**I recently visited the Verizon store ( West Caldwell) to transfer my network from AT&T, and I was impressed by the excellent customer service I received. The representative who helped me was Shannalee who was extremely helpful and knowledgeable.She walked me through the entire process and explained everything clearly and patiently. She answered all my questions and addressed my concerns, making the transition smooth and stress-free. She told me I can come back anytime to help me transfer my brother’s account. Her professionalism and friendly demeanor were greatly appreciated. Read Less